Return & Exchange Policy

🔁 RETURN & EXCHANGE POLICY

At ZYANA, we want you to truly love what you wear. Every product is carefully packed and quality-checked before dispatch.

📦 Return / Exchange Window

• Requests must be raised within 48 hours of delivery.
• To initiate a return or exchange request, please email us at zyanabyananya@gmail.com with your Order ID and clear images of the product.

✅ Eligible for Return / Exchange

Returns or exchanges are accepted only if:

• The product received is damaged
• The product received is defective
• An incorrect item was delivered

The product must be:

• Unused and unwashed
• In original condition
• With all tags and packaging intact

Once the returned item passes our quality inspection, a replacement will be shipped.

❌ Returns / Refunds Not Applicable For

• Size or fit issues
• Minor color variations due to lighting or screen settings
• Change of mind or personal preference

⚠ IMPORTANT NOTES

• Products marked as clearance sales may not be eligible for return or refund.
• ZYANA reserves the right to accept or reject returns after inspection.